Terms of service

Overview

Our websites are run by Glassguard Australia Pty Ltd (ABN 68 644 690 497), and our New Zealand store is run by Glassguard Limited (NZBN 9429051673710). In these terms, "we", "us" and "our" mean these companies.

By using our websites or buying from us, you agree to these Terms of Service and the policies they refer to. They apply to everyone who uses our websites, including browsers, customers and anyone who submits content. If you don't agree to these terms, please don't use our websites.

Any new features or tools added to our websites are also covered by these terms. Our online store is hosted on Shopify, which provides the platform that lets us sell to you.

Section 1 – Online store terms

By agreeing to these terms, you confirm you are at least the age of majority in your country, state or province. If you're not, you confirm you have given consent for any minor in your care to use our websites.
You must not use our products or websites for any illegal or unauthorised purpose, or break any laws in your country, including copyright laws.
You must not send any viruses or harmful code.
If you break any of these terms, we may end your use of our services straight away.

Section 2 – General conditions

We may refuse service to anyone, for any reason, at any time.
Your information (not including card details) may be sent unencrypted across networks and adjusted to suit different devices. Card details are always encrypted.
You must not copy, sell, resell or use any part of our websites or services without our written permission.
Headings in these terms are for convenience only and don't affect their meaning.

Section 3 – Accuracy of information

We aim to keep the information on our websites accurate and up to date. However, to the extent the law allows, it is provided for general information, and you shouldn't rely on it as your only source when making decisions.
Our websites may contain older information that is no longer current. We may change website content at any time, but we have no obligation to update it.

Section 4 – Changes to our services and prices

Our prices may change without notice.
We may change or stop any part of our services at any time without notice.
To the extent the law allows, we are not liable to you or anyone else for any change in price, or for changing, suspending or stopping our services.

Section 5 – Products

Some products may only be available online, may be limited in quantity, and can only be returned or exchanged under our Refund Policy.
We work hard to show product colours and images accurately, but we can't guarantee your screen will show colours exactly.
We may limit sales of our products to any person, region or country, on a case-by-case basis.
We may limit quantities, change product descriptions or prices, or stop selling any product at any time without notice.
Any offer is void where prohibited by law.
We don't promise that every error on our websites will be corrected.

Section 6 – Orders and your account details

We may refuse any order. We may limit or cancel quantities per person, per household or per order, including orders placed with the same account, card, or billing or delivery address. If we change or cancel your order, we'll try to let you know using the email, address or phone number you gave us.
We may limit or stop orders that, in our judgement, appear to come from dealers, resellers or distributors.
Please give us current, complete and accurate details for every purchase, and keep your account details up to date, including your email and payment details, so we can complete your order and contact you.
For returns, see our Refund Policy.

Section 7 – Optional tools

Our websites may give you access to tools from other providers, which we don't monitor or control.
These tools are provided "as is" and "as available", without any promise or endorsement from us. To the extent the law allows, we are not liable for your use of them.
You use these tools at your own risk. Please check you're happy with the provider's own terms.
Any new services or features we add to our websites are also covered by these terms.

Section 8 – Third-party links

Some content, products and services on our websites may come from other providers.
Links to other websites may take you to sites we don't own. We don't check or control their content or accuracy, and to the extent the law allows, we are not responsible for them or for their products or services.
To the extent the law allows, we are not liable for any harm or loss from purchases or anything else you do on other websites. Please read their policies before you use them, and direct any questions or complaints about their products to them.

Section 9 – Reviews, feedback and other content you send us

If you send us reviews, competition entries, ideas, suggestions or other material, by any means, you agree we may edit, copy, publish, share and use it in any medium. We don't have to keep it confidential, pay you for it or respond to it.
We may, but don't have to, check, edit or remove any content we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that breaks anyone's intellectual property or these terms.
You agree your content won't break anyone's rights, including copyright, trade mark or privacy. It must not be defamatory, unlawful, abusive or obscene, or contain viruses or harmful code.
You must not use a false email address, pretend to be someone else, or mislead us or others about where your content came from.
You are responsible for your content and its accuracy. We are not responsible for content posted by you or anyone else.

Section 10 – Personal information

How we handle your personal information is set out in our Privacy Policy.

Section 11 – Errors and omissions

Our websites may sometimes contain errors or omissions, for example in product descriptions, prices, promotions, delivery charges, delivery times or availability.
We may correct any error, change or update information, or cancel orders if information is inaccurate, at any time and without notice, including after you've placed your order.
We have no obligation to update information on our websites, including prices, except where the law requires it.

Section 12 – Things you must not do

You must not use our websites or their content:

for any unlawful purpose, or to encourage others to act unlawfully
to break any international, national, state or local law or regulation
to infringe our intellectual property or anyone else's
to harass, abuse, insult, harm, defame or discriminate against anyone
to give false or misleading information
to upload or send viruses or harmful code
to collect or track other people's personal information
to spam, phish, scrape or crawl
for any obscene or immoral purpose
to interfere with or get around the security of our websites

We may end your use of our websites if you do any of these things.

Section 13 – Your consumer rights and our liability

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand: You have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
United Kingdom: You have rights under the Consumer Rights Act 2015.
Canada and the United States: You have the rights given by the consumer protection laws of your province or state.

Nothing in these terms limits or excludes any rights you have under consumer law.

We don't promise our websites will always be available, uninterrupted, secure or error-free. We may remove or stop any service at any time without notice.
To the extent the law allows, we and our directors, employees, contractors, suppliers and service providers are not liable for any indirect, incidental, special or consequential loss, including lost profits, revenue, savings or data, arising from your use of our websites or products.

Section 14 – Indemnity

You agree to cover us, including our related companies, directors, employees, contractors and suppliers, for any claim or demand (including reasonable legal costs) made by anyone because you broke these terms or the law, or someone else's rights.

Section 15 – If part of these terms can't be enforced

If any part of these terms is found to be unlawful or unenforceable, it will still apply as far as the law allows, and the rest of the terms will not be affected.

Section 16 – Ending these terms

Anything either of us owes the other before these terms end still applies after they end.
These terms apply until you or we end them. You can end them at any time by telling us, or by no longer using our websites.
If we believe you have broken these terms, we may end them at any time without notice and refuse you access to our services. You will still owe any amounts due up to that date.

Section 17 – Entire agreement

If we don't enforce any part of these terms straight away, we can still enforce it later.
These terms and any policies on our websites are the whole agreement between you and us about your use of our services. They replace any earlier agreements, including earlier versions of these terms.
Any unclear wording in these terms won't be read against us just because we wrote them.

Section 18 – Governing law

For our New Zealand store, these terms are governed by the laws of New Zealand. For all our other stores, they are governed by the laws of New South Wales, Australia.

Section 19 – Changes to these terms

You can see the latest version of these terms on this page at any time. We may update them by posting changes on our websites, so please check back from time to time. If you keep using our websites after a change, you accept the updated terms.

Section 20 – Contact us

Questions about these terms can be sent to contact@glassguard.com.

Last updated: 10 November 2026

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