Privacy policy

This policy explains how Glassguard collects, uses and protects your personal information when you visit our websites, buy from us or contact us.

Who we are

Our websites are run by Glassguard Australia Pty Ltd (ABN 68 644 690 497), Unit 6, 24–26 Burrows Road, St Peters NSW 2044, Australia. Our New Zealand store is run by Glassguard Limited (NZBN 9429051673710). In this policy, "we", "us" and "our" mean these companies.

What we collect

• Details you give us: your name, email, phone number, billing and delivery addresses, order details, and anything you tell us when you contact us, leave a review or join our rewards program.
• Payment details: these are processed by our payment providers, such as Shopify Payments, PayPal and Afterpay.
• Information collected automatically: your device, browser, IP address, time zone and approximate location, the pages and products you view, what referred you to our site, and how you use it. This is collected through:
  • cookies: small files placed on your device. You can find out more about cookies and how to turn them off at allaboutcookies.org.
  • log files: which record activity on our site, including your IP address, browser type, internet provider, the pages you came from and went to, and the date and time.
  • web beacons, tags and pixels: which record how you browse our site.

How we use it

• To process, deliver and support your orders, subscriptions, returns and money-back guarantee claims.
• To reply to your questions and help with any issues.
• To run our rewards program and show customer reviews.
• To send you emails or texts about our products and offers, if you've agreed to receive them. You can unsubscribe at any time using the link in any email or by replying STOP to a text.
• To understand how our site is used, improve it, and measure and show our advertising.
• To prevent fraud and meet our legal obligations.

Who we share it with

We only share your information with service providers who help us run our business, and only what they need. These include:

• our website and checkout platform, Shopify (read how Shopify uses your personal information), and our payment providers
• our warehouses and delivery partners, to send your order
• our email and SMS (Klaviyo), customer support (Gorgias), subscription (Recharge), rewards (BON Loyalty) and reviews (Loox) providers
• analytics and advertising partners: Google (read how Google uses your personal information, or opt out of Google Analytics), Meta and Microsoft Clarity

We may also share information where the law requires it, such as in response to a subpoena, search warrant or other lawful request, or to protect our rights.

Cookies and advertising

We and our partners use cookies and pixels to make the site work, understand how it's used, and show you relevant ads on other sites and social media. To learn how targeted advertising works, visit the Network Advertising Initiative's page. You can control cookies in your browser settings, and you can opt out of personalised ads through:

• Facebook
• Google
• Bing
• the Digital Advertising Alliance's opt-out portal

Do Not Track

We don't change how we collect or use information when your browser sends a Do Not Track signal.

Where your information is stored

Some of our service providers store information outside your country, including in the USA, Canada and Europe. We take reasonable steps to make sure your information is protected wherever it's held.

How long we keep it

We keep order information for as long as we need it for our records and to meet tax and legal requirements. We keep other information only as long as we need it for the purposes above.

Keeping it secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, unless we're required to keep it. Email us using the details below. We may need to confirm your identity first.

• Australia: we handle your information under the Privacy Act 1988 and the Australian Privacy Principles. If you're not happy with how we've handled a complaint, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
• New Zealand: we handle your information under the Privacy Act 2020. You can also contact the Office of the Privacy Commissioner (privacy.org.nz).
• United Kingdom and Europe: under UK and European data protection law, we use your information to fulfil your order, with your consent (for marketing), or for our legitimate business interests (such as improving our site). You can also object to or restrict how we use your information. You can complain to the Information Commissioner's Office (ico.org.uk) or your local data protection authority. Your information may be transferred outside the UK and Europe, including to Australia, Canada and the United States.
• United States: depending on your state, you may have extra rights, such as opting out of targeted advertising. To make a request, email us.
• Canada: we handle your information under the Personal Information Protection and Electronic Documents Act (PIPEDA). You can also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Children

Our websites aren't intended for anyone under 18.

Changes to this policy

We may update this policy from time to time, for example to reflect changes to our practices or for legal or regulatory reasons. The latest version will always be on this page.

Contact us

For any privacy question, request or complaint, email contact@glassguard.com.

Last updated: 10 November 2026